Holloway Drive School respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or submit an enquiry about driving lessons.

1. Who we are

Holloway Drive School provides driving lessons in Lyde Green and the surrounding areas.

If you have any questions about how we use your personal information, please contact us at:

Email: Hollowaydriveschool@gmail.com

2. Information we collect

When you submit an enquiry through our website, we may collect:

Your name

Telephone number

Email address

Your address or postcode

Your preferred lesson date

Your preferred lesson time

Your preferred pick-up location

Information about your driving lesson requirements

Any other information you choose to provide through the enquiry form

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

3. How we use your information

We use your personal information to:

Respond to your enquiry

Contact you regarding driving lessons

Discuss your lesson requirements

Check availability

Arrange driving lessons

Arrange suitable pick-up and drop-off arrangements

Add relevant appointment information to our calendar where necessary

Provide our services if you become a customer

Maintain appropriate business records

Deal with questions, requests or problems relating to our services

We will not use your information for unrelated purposes unless we have a lawful basis to do so and, where required, have provided you with appropriate information.

4. Our lawful basis for using your information

We use your personal information where it is necessary to respond to your enquiry and, where applicable, to take steps at your request before entering into an agreement to provide driving lessons.

We may also process information where necessary to comply with legal obligations or where we have a legitimate business interest in doing so, provided that this does not override your rights and interests.

The ICO recommends identifying a lawful basis for each purpose for which personal information is processed. 

5. How your information is collected

Information is normally provided directly by you when you complete the Enquire Now form on our website.

Our enquiry form is provided by Tally.

Your enquiry information may then be processed using Make, which helps us automate the handling of enquiries, including sending the information to us and adding relevant information to our Google Calendar.

6. Who we share your information with

We do not sell or rent your personal information.

Your information may be processed by trusted third-party services that we use to operate the website and manage enquiries, including:

Tally – our online enquiry form provider

Make – used to automate the handling of enquiry information

Google Calendar – used to manage potential lesson bookings and availability

Our email service – used to receive and respond to enquiries

Our website hosting and technical service providers – where necessary to operate and maintain the website

These services may process personal information on our behalf. We take reasonable steps to ensure that information is handled appropriately and securely.

7. Marketing

We do not use information submitted through the enquiry form to send unsolicited marketing emails or text messages.

If we introduce marketing communications in the future, we will ensure that the appropriate privacy information and consent or other lawful basis requirements are met.

The ICO’s current guidance says that electronic marketing to individuals will often require consent, subject to specific exceptions such as the applicable soft opt-in rules. 

8. How long we keep your information

We only keep your personal information for as long as reasonably necessary.

If you make an enquiry but do not become a customer, we will normally keep your information only for as long as necessary to deal with your enquiry and any reasonable follow-up.

If you become a customer, we may keep relevant information for longer where this is necessary for providing our services, maintaining business records, complying with legal obligations or dealing with potential disputes.

We regularly review the information we hold and securely delete information when it is no longer required.

9. Keeping your information secure

We take reasonable steps to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly. Other cookies may be used to understand how visitors use our website or for other purposes.

Where consent is required for non-essential cookies, we will request this in accordance with applicable data protection and electronic privacy rules.

The ICO advises that visitors should be informed about cookies and that consent is required for non-strictly-necessary cookies where applicable.

11. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Request a copy of the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your personal information in certain circumstances

Ask us to restrict how we use your information in certain circumstances

Object to certain uses of your information

Request the transfer of your information in certain circumstances

Withdraw consent where we rely on consent as our lawful basis

If you would like to exercise any of these rights, please contact us at:

Hollowaydriveschool@gmail.com

The specific rights available to you depend on the circumstances and the lawful basis we rely on for processing your information. 

12. Complaints

If you have concerns about how we have used your personal information, please contact us first at:

Hollowaydriveschool@gmail.com

We will try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about making a complaint can be found on the ICO website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or data protection requirements.

The latest version will always be available on this page.