These Terms & Conditions set out the basis on which driving lessons and related services are

provided by Holloway Drive School.

 

1. Driving lessons

Driving lessons are provided by Holloway Drive School in accordance with applicable UK driving and

road-safety requirements.

Lessons are designed to help learners develop the knowledge, skills, confidence and independence

needed to drive safely.

 

2. Booking lessons

Lessons must be booked in advance and are subject to availability.

Bookings are not confirmed until agreed with Holloway Drive School.

 

3. Lesson prices and duration

Current lesson prices and standard lesson duration will be communicated before lessons are booked.

Any changes to prices or lesson duration will be communicated before they take effect.

 

4. Payment

Payment arrangements will be agreed when lessons are booked.

Where payment is made in advance, lessons will be provided as agreed, subject to these terms and

conditions and any applicable statutory rights.

 

5. Cancellation and rearranging lessons

At least 48 hours’ notice is required to cancel or rearrange a lesson.

Where less than 48 hours’ notice is given, or a learner does not attend, the lesson may be charged in

full. This may be waived at the discretion of Holloway Drive School where there are exceptional

circumstances.

Nothing in these terms affects any statutory cancellation or consumer rights that may apply.

 

6. Instructor cancellations

If Holloway Drive School needs to cancel or rearrange a lesson, reasonable notice will be given

wherever possible.

Where a prepaid lesson is cancelled by the instructor and cannot be rearranged, the learner will be

entitled to a refund for that lesson.

 

7. Punctuality and late arrival

Learners should be ready at the agreed pick-up point at the agreed time.

If a learner is late, the lesson may still finish at the originally agreed time so that later appointments

are not affected. The full lesson fee may still apply.

 

8. Pick-up and drop-off

Pick-up and drop-off arrangements will be agreed in advance.

Pick-up and drop-off locations must be safe and suitable for the learner and instructor to stop.

 

9. Learner requirements

Learners must hold a valid provisional driving licence and meet the legal requirements to drive the

vehicle.

Learners must meet the applicable eyesight requirements and be able to read a number plate at the

required distance.

Learners must inform Holloway Drive School of any medical condition, medication or other relevant

circumstance that could affect their ability to drive safely, where disclosure is required by law or is

relevant to lesson safety.

 

10. Safety during lessons

Safety is the priority during every lesson. The instructor may intervene physically or verbally where

necessary to prevent an unsafe situation.

Lessons may be stopped or postponed if the learner is not fit to drive, the vehicle is unsafe, or

weather, road or other conditions make continuing inappropriate.

 

11. Personal belongings

Learners are responsible for their personal belongings brought into the vehicle. Holloway Drive

School is not responsible for loss or damage except where liability cannot legally be excluded.

 

12. Driving tests

Learners are responsible for booking and managing their own practical driving test in accordance with

current DVSA arrangements.

Holloway Drive School can provide guidance about test readiness and preparation, but the learner

remains responsible for ensuring their test details are correct.

 

13. Use of the driving school vehicle for a test

Where the learner uses the driving school vehicle for their practical test, this is subject to the vehicle

being available and the learner meeting the instructor’s requirements for test use.

Any applicable test-day vehicle charge and conditions will be explained before the test.

 

14. Test cancellations

If a driving test is cancelled or rearranged, the learner should inform Holloway Drive School as soon

as possible.

Any lesson or vehicle arrangements associated with the test may be subject to the normal

cancellation terms.

 

15. Refunds

Refunds will be considered in accordance with these terms and any applicable statutory consumer

rights.

Where a refund is due, it will normally be made using the original payment method where reasonably

possible.

 

16. Lesson progress

The instructor will provide feedback on progress and discuss areas that need further practice.

Passing a driving test cannot be guaranteed. Test readiness will be discussed based on the learner’s

progress, performance and ability to drive safely and independently.

 

17. Respectful behaviour

Learners are expected to behave respectfully towards the instructor and other road users.

Abusive, threatening, discriminatory or aggressive behaviour will not be tolerated and may result in

lessons being stopped or the driving relationship being ended.

 

18. Complaints

If you have a concern about your lessons or the service provided, please contact Holloway Drive

School at Hollowaydriveschool@gmail.com so the matter can be discussed and resolved where

possible.

Nothing in these terms prevents a learner from exercising any statutory rights or using any applicable

external complaints or dispute-resolution process.

 

19. Changes to these terms

Holloway Drive School may update these terms from time to time. The version applying to a booking

will be the version communicated or made available to the learner at the relevant time, subject to

applicable law.

 

20. Governing law

These terms and conditions are governed by the law of England and Wales, and any disputes will be

subject to the courts of England and Wales, where applicable.

 

Contact

Holloway Drive School

Email: Hollowaydriveschool@gmail.com